Terms & Conditions

LIBRA Terms & Conditions

SHIPPING & HANDLING

LIBRA is open 7 days a week except for a few holidays that are posted on our Facebook page. When we receive an email before 5pm we will make every effort to have that order shipped out UPS Ground or USPS Priority Mail by 5pm the next day. We will confirm your order and shipping costs via email and contact you if for some reason the items you requested are NOT in stock.

SALES TAX

Sales tax will be charged in compliance with state and federal law.

RETURN POLICY

This return policy is for internet sales only and not for any in-store purchases.  Unfortunately we cannot process exchanges at this time.  A store credit will be emailed after a completed return.  Our mission at LIBRA is for you to be extremely pleased with your purchases, so please email us if you have any questions or concerns at info@shoplibra.com.

LIBRA RETURN POLICY:

If for any reason you are not completely satisfied with your purchase, LIBRA accepts returns of merchandise in original condition when postmarked within 14 days of order delivery for LIBRA merchandise credit. LIBRA will not issue merchandise credit for items received 21 days past the sale.

All SALE items are FINAL SALE.

All internet orders must be returned via mail or UPS or may be brought back to our Park Slope shop (at the address below).

HOW TO MAIL BACK A RETURN:

Should you wish to return any items to LIBRA, please fill out the Return Form included with your purchase and follow these steps:
(1) If you cannot include the Easy Returns form, please supply the following information:
Order Number, Full Name, Address, Phone, Email. Item being returned (Item Description, Quantity, Size, Color, Price)
(2) All items must be in unused condition with original tags still attached to ensure a full credit.
(3) All items must be postmarked within 14 days of the purchase of the merchandise. No returns accepted after 21 days.
(4) Pack the item (s) in the original shipping materials- if breakable or spillable, please make sure to pack with sufficient protection
(5) All return shipping charges must be prepaid, LIBRA cannot accommodate C.O.D. returns.
(6) You will receive a notification in the mail once your return has been received and processed.

Please mail your return to:

LIBRA (aka Sweet Charity)
1304 8th Avenue
Brooklyn, NY 11215
Attn: Internet Returns

Thanks and we hope the next item you purchase with us is more satisfying!

PRIVACY POLICY

LAST UPDATED: September 28, 2012

Sweet Charity NYC Inc., currently doing business as shopLIBRA.com (“LIBRA”) respects your privacy. Accordingly, we have created this privacy policy (the “Policy”) to explain our privacy practices. Our goals is to help you understand when and how personal information is collected, used, disclosed and protected with respect to our web site located at www.ShopLibra.com (the “Site”). By using the Site, you consent to the collection and use of information as more specifically set forth in this Policy. We reserve the right to change and/or amend this Policy at any time. Should we elect to make any material changes to our Policy, we will post a new policy on our Site. It is important for you to check our Policy whenever you use the Site to see if it has been updated since your last visit.

Information We Collect

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit the Site or our store, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our store.

After reading the explanation above about the type of personal and other information we collect, you should refer to the rest of this Policy to see how we use, disclose and protect this information.

How We Use the Personal Information We Collect

We may use personal information in the following ways:
•To perform marketing analysis and to serve our users and enable them to take maximum advantage of our Site
•To process, fulfill and complete your order
•To send you emails to confirm order status and update you on shipment
•To anticipate and resolve problems with our Site and to respond to customer support inquiries

By registering with our Site, you give consent for us to communicate with you at any of the contact points you provide to us for any of the aforementioned purposes.

Disclosure of Personal Information

We may share personal information with third-party vendors who assist us in performing internal functions necessary to operate our business, or who assist us in processing and completing transactions for products and services that you have requested. We may use information about you for our own internal purposes;  Information about our users, including personal information, will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Site or fulfill products, sale or pledge of company assets as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company. We may release personal information in the good faith belief that release is appropriate and necessary to comply with legal process or authority; to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect our rights, property, or personal safety of LIBRA or Sweet Charity NYC Inc, our users, our employees, or the public.

Access To Personal Information

If you are a registered user of our Site, you may review, correct, or change your personal information. To access your information, you will need to log into the Site and you will be able to edit your personal information in your account profile.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

No Information About Children

Our Site is not intended to be used by children under the age of 13, and we do not knowingly, directly or passively, collect information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this Policy.

Cookies

Our websites use “cookies,” which are small data files that are stored on your computer when you visit a website. We may use cookies to collect information so that we can improve our Site by seeing which areas and features are most popular; to personalize the Site and improve the Site experience; and to allow you to visit the Site without re-entering your member ID and/or password. Most browsers automatically accept cookies as the default setting. You can modify the setting to reject cookies or to prompt you before accepting a cookie from the sites you visit by editing browser options.

Contacting Us

If you have any questions or comments about this Policy, please contact: info@shoplibra.com

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